Write a professional complaint letter citing the specific Ofgem regulations Octopus Energy must follow. Free. Takes 2 minutes.
Start Your Complaint →Incorrect charges or payments not recorded by Octopus.
Octopus estimated bills not reflecting your actual usage.
Smart meter issues including wrong readings after switching to Octopus.
Octopus not refunding your credit balance when requested.
Issues switching to or from Octopus Energy.
Even Octopus must follow Ofgem Standards of Conduct (SLC 0).
Submit your complaint in writing. GL Complaint generates this letter for you, citing specific regulations.
Octopus Energy should respond within 14 days. If they don't, send a follow-up.
If Octopus Energy hasn't resolved your complaint, request a letter of deadlock.
After 8 weeks (or with a deadlock letter), escalate for free. The Ombudsman's decision is binding on Octopus Energy.
Free first letter. No legal jargon - we handle the regulation citations.
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