Disclaimer

Not legal advice

GL Complaint is operated by Litigo Limited (trading as GoLitigo), a technology company. We are not a law firm and we do not provide regulated legal advice. Nothing produced by GL Complaint constitutes legal advice, and no solicitor-client relationship is formed by your use of this service.

The complaint letters, regulatory information, and guidance provided by GL Complaint are for informational purposes only. They are generated using publicly available regulations and AI technology and have not been reviewed by a solicitor unless specifically indicated.

AI-generated content may contain errors

GL Complaint uses AI technology (Anthropic Claude) to analyse complaints and generate letters. While we provide the AI with structured regulatory knowledge and maintain strict quality controls, AI-generated content may occasionally be inaccurate, incomplete, or inappropriate for your specific circumstances.

You should carefully review every document generated by GL Complaint before sending it. Verify that regulation references, dates, amounts, and factual claims are accurate. Do not rely solely on AI-generated content without your own verification.

Compensation estimates are not guaranteed

Any compensation estimates provided by GL Complaint are based on publicly available rules, Guaranteed Standards, and published Energy Ombudsman precedent. They are indicative only. Actual outcomes depend on the specific facts of your case, your supplier's response, and if escalated, the judgment of the Energy Ombudsman.

GL Complaint makes no guarantee that you will receive any particular amount of compensation or that your complaint will succeed.

Regulatory information may change

Energy regulation in the United Kingdom is subject to change by Ofgem, the Government, and the courts. While we endeavour to keep our regulatory information current, we cannot guarantee that all information reflects the most recent position at the time you use our service. Check the current Ofgem website for the latest guidance.

When to consult a solicitor

You should consult a qualified solicitor if: your dispute involves a significant sum of money, you have received court proceedings or a formal legal notice, your matter involves complex legal issues beyond a standard utility complaint, or you are unsure whether GL Complaint's guidance applies to your situation.

Contact

Questions about this disclaimer: legal@golitigo.ai