Write a professional complaint letter citing the specific Ofgem regulations Outfox the Market must follow. Free. Takes 2 minutes.
Start Your Complaint →Outfox the Market can only back-bill 12 months under SLC 21B.
Outfox must provide accurate billing based on actual usage.
Incorrect charges from Outfox the Market.
Smart meter issues with Outfox the Market.
Issues switching to or from Outfox the Market.
Outfox the Market must follow Ofgem Standards of Conduct.
Submit your complaint in writing. GL Complaint generates this letter for you, citing specific regulations.
Outfox the Market should respond within 14 days. If they don't, send a follow-up.
If Outfox the Market hasn't resolved your complaint, request a letter of deadlock.
After 8 weeks (or with a deadlock letter), escalate for free. The Ombudsman's decision is binding on Outfox the Market.
Free first letter. No legal jargon - we handle the regulation citations.
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