Write a professional complaint letter citing the specific Ofgem regulations OVO Energy must follow. Free. Takes 2 minutes.
Start Your Complaint →OVO can only back-bill for 12 months if the error was their fault (Ofgem SLC 21B).
OVO must attempt meter readings regularly. If estimated bills are inaccurate, you can complain.
Incorrect charges, missing payments, or tariff errors - OVO must maintain accurate billing.
Smart meter malfunctioning or giving wrong readings after switching to OVO.
OVO holding onto your credit balance and not refunding it promptly.
OVO must treat customers fairly under Ofgem Standards of Conduct (SLC 0).
Submit your complaint in writing. GL Complaint generates this letter for you, citing specific regulations.
OVO Energy should respond within 14 days. If they don't, send a follow-up.
If OVO Energy hasn't resolved your complaint, request a letter of deadlock.
After 8 weeks (or with a deadlock letter), escalate for free. The Ombudsman's decision is binding on OVO Energy.
Free first letter. No legal jargon - we handle the regulation citations.
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