Write a professional complaint letter citing the specific Ofgem regulations Shell Energy must follow. Free. Takes 2 minutes.
Start Your Complaint →Shell Energy can only back-bill 12 months under Ofgem SLC 21B.
Shell Energy must attempt meter readings regularly.
Overcharged or payments not recorded by Shell Energy.
Smart meter issues with Shell Energy.
Issues switching to or from Shell Energy.
Shell Energy must follow Ofgem Standards of Conduct (SLC 0).
Submit your complaint in writing. GL Complaint generates this letter for you, citing specific regulations.
Shell Energy should respond within 14 days. If they don't, send a follow-up.
If Shell Energy hasn't resolved your complaint, request a letter of deadlock.
After 8 weeks (or with a deadlock letter), escalate for free. The Ombudsman's decision is binding on Shell Energy.
Free first letter. No legal jargon - we handle the regulation citations.
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