Write a professional complaint letter citing the specific Ofgem regulations So Energy must follow. Free. Takes 2 minutes.
Start Your Complaint →So Energy can only back-bill 12 months under Ofgem SLC 21B.
So Energy must provide accurate billing based on actual usage.
Incorrect charges or payment issues with So Energy.
So Energy not refunding your credit balance promptly.
Smart meter issues with So Energy.
So Energy must follow Ofgem Standards of Conduct (SLC 0).
Submit your complaint in writing. GL Complaint generates this letter for you, citing specific regulations.
So Energy should respond within 14 days. If they don't, send a follow-up.
If So Energy hasn't resolved your complaint, request a letter of deadlock.
After 8 weeks (or with a deadlock letter), escalate for free. The Ombudsman's decision is binding on So Energy.
Free first letter. No legal jargon - we handle the regulation citations.
Start Your Complaint →