Write a professional complaint letter citing the specific Ofgem regulations Utility Warehouse must follow. Free. Takes 2 minutes.
Start Your Complaint →Utility Warehouse can only back-bill 12 months under SLC 21B.
Incorrect charges from Utility Warehouse.
Issues with Utility Warehouse's bundled energy and telecoms services.
Smart meter issues with Utility Warehouse.
Incorrect direct debit amounts or unauthorised changes.
Utility Warehouse must follow Ofgem Standards of Conduct.
Submit your complaint in writing. GL Complaint generates this letter for you, citing specific regulations.
Utility Warehouse should respond within 14 days. If they don't, send a follow-up.
If Utility Warehouse hasn't resolved your complaint, request a letter of deadlock.
After 8 weeks (or with a deadlock letter), escalate for free. The Ombudsman's decision is binding on Utility Warehouse.
Free first letter. No legal jargon - we handle the regulation citations.
Start Your Complaint →